Store Policies

Effective: 1/1/2012 Orders

Orders placed through the website are done so using a secure payment process. Our servers feature industry standard SSL encryption. Please allow a week for order processing once you have placed your order. Orders will ship Monday - Friday.

Customers must be 18 years of age to order products from It is the customer's responsibility to know their local laws and regulations regarding the purchase and use of these products.

No drop shipments, no exports, no foreign sales, no shipments to freight forwarders, no Non-US issued credit cards. Given the classification of XS Sights, APOs, FPOs, and US Possessions are all considered exports.

Domestic (US) Shipping

XS Sight Systems, Inc. Ships all packages using FedEx based on the shipping method that the customer specifies. Customers have the ability to select the shipping method for their order, based on the order weight and shipment destination.

Customers will receive a shipment confirmation email once their package has shipped. This email will contain the shipment tracking/delivery confirmation number (if available).

Customers may customize their FedEx delivery via the FedEx Delivery Manager

International Shipping
XS Sight Systems, Inc. does not process export shipping/licensing and therefore cannot ship product outside of the United States. XS Sights can be purchased or special ordered internationally through multiple channels as listed below. All prices are in U.S. Dollars. International warranties will be subject to Exporter's fees. 

European Inquiries & Warranty:
Schwanfelder Str. 8 | 97241 Bergtheim | Germany
Phone +49 9384 882 12 - 00 | Fax +49 9384 882 12 - 19 |

Canadian Inquiries & Warranty:

5175 John-Molson Street, Quebec QC G1X 3X4
Phone: 1-866-662-4869 | Fax 418-682-3343 |

Australia Inquiries & Warranty:
Cleaver Firearms
27 Beaconsfield Street, Margate QLD, Australia 4019
Phone: 07 3883 1733 |

Other Worldwide Options:

15 Commons Avenue, Windham, ME 04062 United States
Phone: 1-855-296-2933 | Fax: 207-893-8252
Phone: 641-623-4000 

Phone: 1-910-969-9070


This website displays current and accurate inventory status. Products listed as in stock are available to ship immediately. Customers are able to place orders for backordered products. When checking out the customer will be prompted to select their shipping preference for orders with backordered items:

  • Ship Complete - Ship only the complete order. With this option the order may be held while it awaits backordered parts
  • Ship Available - Ship all available parts, then ship the remaining parts when they become available. With this option the user may receive 2+ shipments for their order.

Most backordered items will display an estimated delivery date. This is the date we expect to be re-stocked with the backordered product.

Any product that has been installed cannot be returned. Please call and speak with a customer service representative at (888)-744-4880 during the normal business hours of Monday - Friday, 9am - 5pm Central Time with any other return or exchange requests. Shipping costs are always non-refundable.

Manufacturer's Warranty

XS Sight Systems Inc. products (excluding tritium) are warranted to be free from defects in material and workmanship during normal use. There are no implied warranties. Upon return (prepaid) to XS, XS will - at it's option - repair or replace any defective products. XS shall not be liable for any loss-direct, indirect, or consequential-arising from your use or inability to use, any of its products. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. XS warrants full replacement against breakage of its tritium lamps for 10 years and between 10 and 15 years, XS offers replacement for 50% of the current tritium sight cost. This warranty does not cover damages deemed from abnormal, abusive, or improper use, including any fault resulting from an accident or improper service. Remember that tritium decays, but can be expected to have a useful "service" life of at least 10 years. Tritium is regulated by the Nuclear Regulatory Commission and sights containing tritium may not be disassembled by anyone other than NRC licensees. For any non warranty claim other than defects or tritium lamp breakage, please return product to the place of purchase, along with your receipt. When returning products to XS remember to insure the package and include a copy of your receipt.

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